FlockOS: Real-Time Crime Operations

2025 · Map UX, Real-time systems, Performance

FlockOS map view with a live traffic camera feed, an incident callout and the Active Dispatch Calls panel

Project overview

FlockOS is Flock Safety's map-based real-time crime operations platform, used by law enforcement and commercial teams across more than 5,000 communities. As design lead, I redesigned the core map experience for clearer cognition, faster response and better performance.

Key work

  • Led design for the FlockOS map redesign on the Real Time team.
  • Owned the core map experience: cameras, alerts, dispatch calls and live video in one view.
  • Focused the redesign on clearer cognition, responsiveness and performance.
  • Defined a phased approach to the research and development of this product, preparing the team for broad tech and map stack changes.

Who I designed for?

While FlockOS caters to commercial users as well, it was paramount to thoroughly research and test with users in Real Time Crime Centers, where speed and precision are crucial.

Two analysts at their desks in a Flock Safety real-time crime center, with FlockOS maps and live camera feeds across a large video wall

Information architecture

Part of this work was auditing the experience and defining information architecture changes that aimed to organize functions more logically, reduce cognitive load and clean up the interface for greater ease of use.

FlockOS map screen annotated by region: left navigation, alerts feed, top search and map controls, right-hand quick actions and the bottom CAD provider bar
FlockOS map icons: camera, media, attachment and audio pins; an alert marker and a P3 priority badge; and blue unit markers for police, drone, officer and vehicle

Map iconography

We researched and redesigned the icon system, with a goal of improving scan-ability and accessibility across all map styles.

Three stacked FlockOS alert cards: a custom hotlist hit, a vehicle description and a P0 burglary dispatch call with distance, time and assigned units

Alert cards

A broad set of changes were applied to the alerts experience, resulting in a clean presentation of time-based events.

FlockOS map control column with a Map Style tooltip, and the open style picker offering Light Mode, Dark Mode and Imagery Hybrid

Map controls

Modernizing the map included applying industry standard controls in a compact, easy to use form.

FlockOS search panel in an empty state and with results, filtered by All, Devices and Addresses and grouped into devices and addresses

Search

Search was also researched and refined, including updated UX and enhanced time-to-complete metrics.

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